Instructions for Telehealth with Zoom

We have established a structure for telehealth services if you or your child is unable to attend your scheduled appointments, if your provider has opted for virtual appointments, or if our center is prompted by health officials to close temporarily.

1. Go here to download the Zoom extension or app for your phone ZOOM DOWNLOAD

2. Each provider has a dedicated link to join their “meeting” that will be sent to you by email.

3. Log on 5 minutes before your scheduled appointment time to make sure everything is working properly. You will be sent to a virtual “waiting room”, where the provider will invite you in when it is time.

4. Allow Zoom to access your device’s microphone and camera (if you are joining by video).

For those of you who may not be familiar with the Zoom.com program, our administrative staff is available by phone to help walk you through set-up. We are here to support you. Just call the office 301-562-8448

For those who prefer an alternative Telemed Platform, we also offer Doxy.com

Other Considerations:

• Find a quiet room to join the telehealth meeting, where you will have minimal interruptions and can speak openly and confidentially.

• If you need headphones or a webcam, ensure they are connected properly.

• If there are any technical issues, the providers are prepared to switch the appointment to a phone appointment, and they will give you a call at the primary number on file.

• After your appointment, payment is processed using the method on file. If you need to update this payment method, please call the front desk.

• Telehealth appointments are more likely to be reimbursed than phone appointments, so if you are submitting to insurance, we encourage you to keep your Telehealth appointment.

• For patients engaged in medication management: your provider may make recommendations on household equipment that can ensure quality care remotely (i.e. blood pressure monitors, scale).